General
Do I need to have an account to place my order online?
Yes, you need a user profile to purchase products online.
How do I log in or register?
1. Click "login" on the menu bar.
2. Fill in your details to log in.
3. If you are not registered, click the "register" button at the bottom of the login form.
4. Fill in the relevant form (as a dealership or as IMSAF).
2. Fill in your details to log in.
3. If you are not registered, click the "register" button at the bottom of the login form.
4. Fill in the relevant form (as a dealership or as IMSAF).
What is the difference between selecting “shop” or “categories” on the main menu bar?
When clicking on Shop all products available in the online store are display only.
When clicking on a selected category, this allows you to refine your search according to specific items you may be looking for.
When clicking on a selected category, this allows you to refine your search according to specific items you may be looking for.
Products & Services
How can I get in touch with someone about the products?
If you need immediate assistance, reach out to Sharon Myburgh on Tel: +27 662 2844 or +27 66 546 1064 or send us an email by clicking here
(sharon@probrand.co.za).
(sharon@probrand.co.za).
Does the product price include or exclude branding?
Branding and setup fees are excluded in the pricing shown. The final price is dependant on the branding option you select when placing your order.
If you are unsure or need assistance then please contact us by either emailing us by clicking here (sharon@probrand.co.za), or by calling us on +27 662 2844 or +27 66 546 1064 for Sharon to assist you.
If you are unsure or need assistance then please contact us by either emailing us by clicking here (sharon@probrand.co.za), or by calling us on +27 662 2844 or +27 66 546 1064 for Sharon to assist you.
What if I’m looking for products that are not on the Isuzu online store?
Please contact Sharon Myburgh on +27 662 2844 or +27 66 546 1064 or send us an email by clicking here (sharon@probrand.co.za). We are confident we’ll be able to either source the item for you or have it custom made – we have contacts!
Do the prices on the website include or exclude VAT?
The prices on the website exclude VAT, setup fees and branding options available to you.
Do you offer Eco -Friendly products?
Yes we do, these products are identified by a green corner containing a white leaf icon, which can be seen on the top left hand side of the product image.
Branding
How do you calculate your branding prices?
Branding prices depend on how many colours are in your logo or design, the branding method chosen and in how many positions your logo or design will be branded on you’re the products you have selected.
What is a setup fee?
It is important to note that a setup fee is NOT an artwork design fee.
The setup fee covers the cost of gathering, collecting, and organising the printing materials, such as the mixing of colours, the preparation of the screens, pads, etching plates, as well as mixing. It also covers the cost of the calibration of the machines required to complete the branding on your selected products.
The setup fee covers the cost of gathering, collecting, and organising the printing materials, such as the mixing of colours, the preparation of the screens, pads, etching plates, as well as mixing. It also covers the cost of the calibration of the machines required to complete the branding on your selected products.
If I re-order the same item, will I pay the set-up fee again?
Yes, if you place a repeat order (same artwork and same item) you will be charged a new set-up fee as we will need to do all the preparation work for your new order over again. Every order requires new pads or screens to be made as these are not kept and need to be redesigned
Do I get to see the logo / design on the products selected before production?
Yes, a mock-up of the artwork on the products selected will be emailed to you for final approval. Our graphic designers will treat your design with the attention it deserves in order to have it look its best on your chosen products – at no extra cost.
I don’t have an existing design for placement on the products selected?
Leave it to us, we are here to assist you our, experienced graphic design team will design something for you to look and approve. All we need is a brief from you on what you are looking for. Best of all this service is at no extra cost.
How should I supply my artwork?
We prefer using Vector files as we can manipulate and separate into individual elements for branding. This artwork is also the highest quality and is in the original design format. Vector artwork is created using vector illustration software programs such as Adobe Illustrator or Corel Draw. Vector artwork is editable, and the artwork can be changed according to your specifications.
Vector artwork can be used for all of our branding processes.
Vector artwork can be used for all of our branding processes.
Which formats are considered Vector?
There are a few formats that will be acceptable, namely:
• Adobe Illustrator (.ai)
• Corel Draw (.cdr)
• Freehand (.fh)
• EPS
• PDF
Please note: vector and non-vector artwork, or a combination of the two, can be stored in any of the above formats. In order to check if artwork is vector, zoom into the image. If you see pixelated edges, as illustrated below, it means the artwork is non-vector (vector artwork will remain crisp and clear no matter how much you zoom into the image). Alternatively, click on the artwork and if a blue block appears around it, as illustrated below (click link), it means that the artwork is non-vector and the elements cannot be separated.
• Adobe Illustrator (.ai)
• Corel Draw (.cdr)
• Freehand (.fh)
• EPS
Please note: vector and non-vector artwork, or a combination of the two, can be stored in any of the above formats. In order to check if artwork is vector, zoom into the image. If you see pixelated edges, as illustrated below, it means the artwork is non-vector (vector artwork will remain crisp and clear no matter how much you zoom into the image). Alternatively, click on the artwork and if a blue block appears around it, as illustrated below (click link), it means that the artwork is non-vector and the elements cannot be separated.
Are you able to redraw my artwork?
If you send us non-vector artwork for a process that requires vector artwork, our graphic designers will have to re-create the artwork in vector. In order for the designers to do this they need to import the non-vector into illustrator and trace the artwork.
Not all images can be redrawn, if there is any shading or gradients in the artwork it is impossible to achieve.
We are also unable to redraw photographs.
Not all images can be redrawn, if there is any shading or gradients in the artwork it is impossible to achieve.
We are also unable to redraw photographs.
Are you able to work with Jpeg files?
Yes, we are, however they must be of high quality and a minimum of 300dpi.
How accurate are the colours and logo’s I see on my computer screen?
Colour settings on laptops, PC monitors and printers differ greatly. Colours may vary depending on the monitor or printer being used. The colours you see on the screen are not necessarily the actual Pantone colours of the product or logo. We always use the CMYK or Pantone System to match the colours in your design or logo to ensure you get the real deal.
Can the product I choose affect the appearance of my logo?
Yes, the texture, product material and background colour of a product can affect the resulting appearance or colour of a logo.
When ordering in large quantities it is best to ask for a branded sample before going ahead with the main order.
Please speak to Sharon to arrange this for you. Sharon Myburgh on Tel: +27 662 2844 or +27 66 546 1064 or send her an email by clicking here (sharon@probrand.co.za).
When ordering in large quantities it is best to ask for a branded sample before going ahead with the main order.
Please speak to Sharon to arrange this for you. Sharon Myburgh on Tel: +27 662 2844 or +27 66 546 1064 or send her an email by clicking here (sharon@probrand.co.za).
How are the items I select to purchase branded?
Branding solutions and techniques vary depending on the products selected that need to be branded. Please click here
to read about branding solutions available.
to read about branding solutions available.
How does the branding option drop down selection work?
If you select none, as your branding option, there will be no branding on the products you have selected.
If you selected a Branding Option and do not upload a logo file, it will be Isuzu only branded in the positions you have selected.
If you select a Branding Option and upload a file, you have selected a dual branding option, i.e. it will be branded in one position as you have selected with the Isuzu logo, according to the Isuzu Brand Guidelines and the Second logo you have uploaded will be positioned in the second position you have selected to be branded.
We will always send you final artwork for approval before proceeding with the order to allow you the check and approve branding positions.
If you selected a Branding Option and do not upload a logo file, it will be Isuzu only branded in the positions you have selected.
If you select a Branding Option and upload a file, you have selected a dual branding option, i.e. it will be branded in one position as you have selected with the Isuzu logo, according to the Isuzu Brand Guidelines and the Second logo you have uploaded will be positioned in the second position you have selected to be branded.
We will always send you final artwork for approval before proceeding with the order to allow you the check and approve branding positions.
Ordering
What are your general lead times in South Africa?
Our average lead time for branded orders is between 3 – 5 working days, after we have received artwork approval from you.
Please note: Lead times vary depending on the branding type selected, quantity and production method used. We will advise you on the exact lead times when placing your order.
For urgent orders, we will go the extra mile and pull out all the stops to get you your items as fast as possible – we love a challenge and will be happy to help!
Please note: Lead times vary depending on the branding type selected, quantity and production method used. We will advise you on the exact lead times when placing your order.
For urgent orders, we will go the extra mile and pull out all the stops to get you your items as fast as possible – we love a challenge and will be happy to help!
Do you have a minimum order spend?
A minimum order spend of R1000 ex. VAT applies to branded orders and a minimum order spend of R750 ex. VAT applies to unbranded orders (unbranded online orders – items purchased directly on the website – have no minimum order spend).
I want to place a Branded order, via the online store, how do I do that?
1. Browse the online store for the products you’d like to buy
You can do so by using our category menus. When you find a product that interests you, click on the product to see the product page with a description and details of the product.
2. Add to Wishlist or Add to cart
Found the products you like? On the product page, choose the colour, sizing or any other attributes for the product. In the “Branding Required” dropdown menu, select your option. Thereafter, you can enter the quantity of the product you’ll be needing in the quantity block (the more you buy, the more you Save!).
Add either add to Wishlist, if you are still deciding or “Add To Cart”. Once the product has been added to your cart, you can continue browsing and adding other products to your shopping cart. You can see the contents of your cart by hovering over/tapping on the “My Cart” text and shopping cart icon at the top right corner of any age in the online store.
3. Proceed to order form
If you’re ready to proceed with your purchase, hover or tap on your cart and click on the “checkout / order” button.
Review the products and totals in your shopping cart / order form, click on the “Proceed” button.
Now you will be able to choose whether you’d like the products delivered straight to your door, or if you’d like to collect the products at our Johannesburg offices.
Enter your invoice details, any special notes regarding the order or delivery, choose your Delivery method if you’ve decided to have the products delivered and click on the green “Continue” button.
You will then be able to select between 5 payment methods. Tick the Terms & Conditions box and click on the “Place Order” button after reviewing your order.
You will be redirected to the relevant payment gateway to pay for and complete your purchase or you can click to order and receive an invoice should you choose a branding option.
Thereafter, we’ll keep you up to date with the process of your order until you have it in your arms!
You can do so by using our category menus. When you find a product that interests you, click on the product to see the product page with a description and details of the product.
2. Add to Wishlist or Add to cart
Found the products you like? On the product page, choose the colour, sizing or any other attributes for the product. In the “Branding Required” dropdown menu, select your option. Thereafter, you can enter the quantity of the product you’ll be needing in the quantity block (the more you buy, the more you Save!).
Add either add to Wishlist, if you are still deciding or “Add To Cart”. Once the product has been added to your cart, you can continue browsing and adding other products to your shopping cart. You can see the contents of your cart by hovering over/tapping on the “My Cart” text and shopping cart icon at the top right corner of any age in the online store.
3. Proceed to order form
If you’re ready to proceed with your purchase, hover or tap on your cart and click on the “checkout / order” button.
Review the products and totals in your shopping cart / order form, click on the “Proceed” button.
Now you will be able to choose whether you’d like the products delivered straight to your door, or if you’d like to collect the products at our Johannesburg offices.
Enter your invoice details, any special notes regarding the order or delivery, choose your Delivery method if you’ve decided to have the products delivered and click on the green “Continue” button.
You will then be able to select between 5 payment methods. Tick the Terms & Conditions box and click on the “Place Order” button after reviewing your order.
You will be redirected to the relevant payment gateway to pay for and complete your purchase or you can click to order and receive an invoice should you choose a branding option.
Thereafter, we’ll keep you up to date with the process of your order until you have it in your arms!
What is an Adhoc Order?
Looking for items that are not in the online store or something custom?
We are here to assist you. Reach out to Sharon on Tel: +27 662 2844 or +27 66 546 1064 or send her an email by clicking here (sharon@probrand.co.za).
She will send you a simple briefing template to complete. The briefing template allows you to share your vision and requirements with us, ensuring we source or make exactly what you are after
We are here to assist you. Reach out to Sharon on Tel: +27 662 2844 or +27 66 546 1064 or send her an email by clicking here (sharon@probrand.co.za).
She will send you a simple briefing template to complete. The briefing template allows you to share your vision and requirements with us, ensuring we source or make exactly what you are after
How do I request a Customised order?
We are here to assist you. Reach out to Sharon on Tel: +27 662 2844 or +27 66 546 1064 or send her an email by clicking here (sharon@probrand.co.za).
She will send you a simple briefing template to complete. The briefing template allows you to share your vision and requirements with us, ensuring we source or make exactly what you are after
She will send you a simple briefing template to complete. The briefing template allows you to share your vision and requirements with us, ensuring we source or make exactly what you are after
Can I request a private order for myself or one of my clients?
Yes of course you can, in this instance the minimum order value for such orders is R500.00.
You are welcome to place your order requests via the online store. Sharon will process your order and send you an invoice for payment, and keep you notified.
If you need more detailed info, feel free to chat to Sharon who will happily update you on the progress of your order.
Tel: +27 662 2844 or +27 66 546 1064 or send her an email by clicking here (sharon@probrand.co.za).
*Surcharges may apply for deliveries, standard courier rates will apply, should our drivers be unable to deliver these orders.
You are welcome to place your order requests via the online store. Sharon will process your order and send you an invoice for payment, and keep you notified.
If you need more detailed info, feel free to chat to Sharon who will happily update you on the progress of your order.
Tel: +27 662 2844 or +27 66 546 1064 or send her an email by clicking here (sharon@probrand.co.za).
*Surcharges may apply for deliveries, standard courier rates will apply, should our drivers be unable to deliver these orders.
How will I know the status of my order? * Applicable to Dealerships
After we’ve received payment of your order, Sharon processes your order, and will keep you notified.
If you need more detailed info, feel free to chat to Sharon who will happily update you on the progress of your order. Tel: +27 662 2844 or +27 66 546 1064 or send her an email by clicking here (sharon@probrand.co.za).
If you need more detailed info, feel free to chat to Sharon who will happily update you on the progress of your order. Tel: +27 662 2844 or +27 66 546 1064 or send her an email by clicking here (sharon@probrand.co.za).
Can I cancel my order?
Yes, however, cancellation fees may apply. The fees will vary depending on the stage your order is at.
Items that have already been branded cannot be returned or refunded once ordered. Cancellation is not possible once products have been branded.
Items that have already been branded cannot be returned or refunded once ordered. Cancellation is not possible once products have been branded.
What if I’m unhappy with my order?
Keeping our customers happy is what we do. If you’re unhappy with your order, please contact Sharon on Tel: +27 662 2844 or +27 66 546 1064 or send her an email by clicking here (sharon@probrand.co.za).
We are the solutions team, in this for the long run and will work with you to be sure you are 100% satisfied.
We are the solutions team, in this for the long run and will work with you to be sure you are 100% satisfied.
Payments
What are your payment terms?
We always require payment upfront with a 50% deposit and full payment prior to delivery unless prior arrangements have been made.
Orders less than R2000.00 (two thousand Rand) ex. VAT require full payment upfront.
When orders are placed by IMSAF – we require your cost centre and relevant GL details to process an order.
Orders less than R2000.00 (two thousand Rand) ex. VAT require full payment upfront.
When orders are placed by IMSAF – we require your cost centre and relevant GL details to process an order.
When will I need to pay the balance payment for my order?
For the Dealers, balance requests are sent out after your artwork has been approved for payment before we deliver
Which forms of payment do you accept?
When paying via the online store payment gateway, we accept all methods facilitate by PayFast.
Alternatively, payments can be made via EFT. – please use your order number as the beneficiary reference and send us your proof of payment. sharon@probrand.co.za
Alternatively, payments can be made via EFT. – please use your order number as the beneficiary reference and send us your proof of payment. sharon@probrand.co.za
What are your banking details?
We only provide banking details once you have approved your quote. This eliminates payments being made into our account without the correct reference numbers.
Delivery
Do you deliver?
Yes. We provide delivery for branded orders over the value of R 2000.00 as a service, we deliver to main CBD’s nationally. Items are either delivered by our drivers or we outsource to various courier companies across South Africa and internationally.
All order in Gauteng are delivered free of charge.
Delivery outside of South Africa is outsourced to various courier companies at an additional cost (country dependent) alternatively we are happy to use existing contracts that may be in place throughout the Isuzu Dealership.
All order in Gauteng are delivered free of charge.
Delivery outside of South Africa is outsourced to various courier companies at an additional cost (country dependent) alternatively we are happy to use existing contracts that may be in place throughout the Isuzu Dealership.
How do I qualify for free delivery in South Africa ?
All branded orders are delivered to Major CDB areas free of charge within South Africa.
Unbranded orders will be outsourced to various courier companies where standard courier fees apply.
Surcharges may apply for deliveries to outlying or regional areas. This is subject to certain package size and weight restrictions, as such some bulky items on the website do not qualify for free delivery (for example, Gazebo’s ordered in bulk).
Delivery usually takes between 3 – 5 days. Express delivery is available at an additional charge.
Orders may also be collected from our offices.
Unbranded orders will be outsourced to various courier companies where standard courier fees apply.
Surcharges may apply for deliveries to outlying or regional areas. This is subject to certain package size and weight restrictions, as such some bulky items on the website do not qualify for free delivery (for example, Gazebo’s ordered in bulk).
Delivery usually takes between 3 – 5 days. Express delivery is available at an additional charge.
Orders may also be collected from our offices.
Can I arrange my own courier?
The answer is yes. Please inform Sharon, she will make the necessary changes for Branded Orders.
Tel: +27 662 2844 or +27 66 546 1064 or send her an email by clicking here (sharon@probrand.co.za).
Please select “Collection” during the checkout process to organise your own courier to collect from our offices .
Tel: +27 662 2844 or +27 66 546 1064 or send her an email by clicking here (sharon@probrand.co.za).
Please select “Collection” during the checkout process to organise your own courier to collect from our offices .
Why do I need to sign a Delivery Note?
In signing the delivery note, when your order is delivered is your acknowledgement of accepting your order and that the products/ branding / quantity of items received are what was ordered and you are happy with the delivery.
